How much does delivery cost?

UK delivery is £3.25 for 2nd Class, £3.90 for 1st Class or £5.00 for 1st Class Signed For. We offer free 2nd Class postage on all orders over £35. International shipping costs vary depending on country and size of order, please email us for a quote.

How can I pay and what payment methods do you accept?

We use PayPal and Stripe to process our online payments. For wholesale we ask for bank transfer.

How long will it take for my order to arrive?

We aim to dispatch all orders within 3 working days, during busy periods this may be longer. Most online orders are send with Royal Mail.

How do I get my toys in specific colours?

Order as normal in the website shop, you can either leave a note on checkout with your requests or once your order is complete, email us info@toughtugz.co.uk with your colour choices for your order.

I am not sure what toy is best for my dog!

We will happily recommend toys that would be best suited to your dog. Email us info@toughtugz.co.uk with your requirements and we will let you know the best selection.


We welcome trade enquires, please email us for further information.

Safety Information


All our products are for interactive play between you and the dog, they should not be left with the dog to chew - they are not chew toys and are not indestructable! If the toy becomes damaged please dispose of immediately. Your pets safety is your sole responsibility.


The toys are machine washable but please take care with the leads (the metal clips/rings may damage your washing machine)


Should you have any problems with your order or need to contact us then please email info@toughtugz.co.uk