FAQ

FREE UK SHIPPING ON ALL ORDERS OVER £25

 

INTERNATIONAL SHIPPING AVAILABLE

On check out, select country on the left hand side to calculate correct shipping costs

How much does delivery cost?

 

UK delivery is £3.25 on all orders under £25. International shipping costs vary, please select your country on payment page to calculate postage costs.

 

 

How can I pay and what payment methods do you accept?

 

We use PayPal and Stripe to process our online payments. For wholesale we ask for bank transfer.

 

 

How long will it take for my order to arrive?

 

We aim to dispatch all orders within 3 working days, during busy periods this may be longer. Most online orders are send with Royal Mail.

 

 

How do I get my toys in specific colours?

 

Order as normal in the website shop and once your order is complete, email us info@toughtugz.co.uk with your colour choices for your order or complete our online contact form.

 

 

I am not sure what toy is best for my dog!

 

We will happily recommend toys that would be best suited to your dog. Email us info@toughtugz.co.uk with your requirements and we will let you know the best selection.

 

 

Safety Information

All our products are for interaction and play between you and the dog, they should not be left with the dog to chew - they are not chew toys and are not indestructable! If the toy becomes damaged please dispose of immediately. Your pets safety is your sole responsibility.

The toys are machine washable but please take care with the leads (the metal clips/rings may damage your washing machine)

Should you have any problems with your order or need to contact us then please email info@toughtugs4dogs.com

 

 

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